Payment and Refund Policy

Last updated: 19/09/2026

Scope of This Policy

This Payment and Refund Policy applies to all courses and training programmes offered by redzonenu that specialise in live production decks and control rooms. These include instruction in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both one-time course purchases and any subscription-based access to training materials or live sessions delivered through our commercial website.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British Pounds Sterling (GBP). Course fees include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. No hidden charges apply to standard enrolments. Where additional resources such as supplementary workbooks or extended access periods are requested, these are itemised separately at the point of purchase. Currency conversion fees may arise if payment is made from outside the United Kingdom; such fees are the responsibility of the purchaser.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised immediately upon submission of an order. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. redzonenu does not store full payment card information. Authorisation confirms that sufficient funds are available and reserves the amount until the transaction completes or is cancelled.

Order Confirmation and Contract Formation

Upon successful payment an order confirmation email is sent containing course details and access instructions. A binding contract is formed when the confirmation is issued. Until that point either party may withdraw without liability. Digital course materials are made available once the contract is concluded.

Cancellation Rights and Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation. This period allows cancellation without giving a reason. For digital content that begins immediately after purchase, the right to cancel ends once delivery commences provided the consumer has given prior express consent and acknowledged loss of the cancellation right.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the 14-day period where the course has not yet commenced. Once access to digital materials or live sessions has been granted, refunds are not provided except where required by law or in cases of demonstrable technical failure on our part. Promotional or discounted courses, customised training packages and any third-party certification fees are non-refundable.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or telephone 0118 228 6610 within the applicable period. Provide your full name, order reference, date of purchase and a brief statement of the reason. Written confirmation of receipt will be issued within two working days. No specific form is required, but all requests must be submitted in writing.

Inspection, Approval, Rejection and Notification

Each request is reviewed within ten working days. We assess whether the cooling-off period applies, whether digital content has been accessed and whether any exclusions are relevant. You will receive written notification of approval or rejection together with the reasons for any refusal. If approved, a refund is processed without further action on your part.

Refund Method, Processing Time and Receipt of Funds

Refunds are returned to the original payment method. Credit or debit card refunds typically appear within five to ten working days, although bank processing times may vary. Bank transfer refunds are completed within seven working days. You will be notified once the refund has been issued.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Where courses are delivered digitally, access begins immediately upon purchase. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same cancellation rules unless the offer explicitly states otherwise. Partial refunds for unused subscription periods are not available after the cooling-off period has expired.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in suspension of access until the outstanding amount is settled. Duplicate charges are investigated and refunded within fourteen days of notification. Chargebacks are treated as refund requests and may lead to temporary or permanent suspension of account privileges. Suspected fraudulent activity is reported to the relevant authorities and may result in immediate account termination without refund.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited by contract. In particular, services must be provided with reasonable care and skill, and digital content must be as described and of satisfactory quality.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please write to [email protected], call 0118 228 6610 or visit our contact form. redzonenu reserves the right to amend this policy to reflect changes in law or business practice. Any revisions will be published on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms.

This document is intended to provide clear information on payment and refund procedures for courses offered by redzonenu. It does not constitute legal advice. Professional advice should be sought where necessary.